Terms and conditions

General:

These terms apply to purchases of service(s) from the web address www.espacotalassa.com, which is run by Espaço Talassa Lda located at: Rua dos Baleeiros 9930 Lajes do Pico Azores- Portugal. Before registration, it is imperative to consult the information & description of services (Whale watching, Swimming with dolphins, Outdoor activities, Accommodations…) on our site in order to understand exactly what you are purchasing. All communication regarding reservation of services, changes and cancellations should be made in writing and sent by e-mail or fax, or via post (time permitting).

Online :

When booking a service online, a confirmation will be sent to the e-mail address provided in the booking process. Without out a written confirmation from us, the booking is not considered confirmed. *Please make sure that you fill in all the specific fields correctly.

Confidentiality and security :

We highly value your decision and or loyalty in choosing Espaço Talassa. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details. All credit card transaction processes are safeguarded at all times. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. Under no circumstances will information be handed to a third party.

Condition of payment :

A 30% deposit of the total of services you wish to reserve or upfront credit card payment will confirm all bookings. The balance is to be paid upon check in. No booking will be confirmed without the required proof of payment or credit card authorisation. Payment of the deposit can be made online when making the reservation. Telephonic reservations will require the completion of a credit card authorisation form to secure the booking.

Cancellation policy :

For cancellations, please send us notification as soon as possible and no later than 7 days before the due check in date, so that you can benefit from a full refund. In case of "no shows" and/or cancellation within 7 days of departure Espçao Talassa will keep the 30% deposit. Depending on the circumstances, management may proceed with a full or partial refund in the event of illness, hospitalisation, accident or death, upon receipt of proof thereof. In the event that Whale watching, Swimming with dolphins or Outdoor activities are cancelled in the interest of safety please note that a full refund will be granted or the option of receiving a voucher for an alternative date. The activities organised by Espaço Talassa are reliant on nature so we can never guarantee sightings or/and feasibility. Espaço Talassa reserves the right to alter routes, itineraries or timetables. We recommend that you take out an insurance in the event that for any reason you you are forced to cancel your reservation. This insurance is generally included when paying by credit card.

Comments or complaints :

If you wish to comment on our service(s) you are welcome to drop us a line. We always welcome any kind of feedback. If you for some reason are not satisfied with our services please contact us as soon as possible by sending an email: espacotalassa@espacotalassa.com